Tóm tắt

Objectives: Good drug supply management is an essential component of effective health care system. This study investigated the relationship of dependent and independent influential attributes towards overall patient satisfaction in addition to its impact on the quality improvement process of healthcare organizations. Subjects and methods: Face-to-face interviews with doctors about patients’ satisfaction (80 doctors and 800 patients) were the main research method and the population of the study was 800 patients in 8 general hospitals. Tables and graphs were used to represent data. Results: The overall satisfaction score with the medicine management in national health insurance was 3.7. This study found that most patients were satisfied with drug supply in the insurance list (95.33% for satisfaction). The highest satisfaction belonged to the cost of drug (97.05%). It showed that patients older than 50 years of age had higher satisfaction than patients under 18 years of age and gender was not a significant predictor of overall patient satisfaction. Conclusions: This research provides the background for organization managers and policy makers to yield a better understanding of patients’ opinions and the extent of their involvement in improving the quality of care and services. * Keywords: Patient satisfaction; Drug management; Drug supply; Quality for healthcare.

Abstract

Objectives: Good drug supply management is an essential component of effective health care system. This study investigated the relationship of dependent and independent influential attributes towards overall patient satisfaction in addition to its impact on the quality improvement process of healthcare organizations. Subjects and methods: Face-to-face interviews with doctors about patients’ satisfaction (80 doctors and 800 patients) were the main research method and the population of the study was 800 patients in 8 general hospitals. Tables and graphs were used to represent data. Results: The overall satisfaction score with the medicine management in national health insurance was 3.7. This study found that most patients were satisfied with drug supply in the insurance list (95.33% for satisfaction). The highest satisfaction belonged to the cost of drug (97.05%). It showed that patients older than 50 years of age had higher satisfaction than patients under 18 years of age and gender was not a significant predictor of overall patient satisfaction. Conclusions: This research provides the background for organization managers and policy makers to yield a better understanding of patients’ opinions and the extent of their involvement in improving the quality of care and services. * Keywords: Patient satisfaction; Drug management; Drug supply; Quality for healthcare.